Terms and Conditions
Last updated: 24 July 2026
These terms apply to exterior cleaning services provided by Gutter Revival WA. By accepting a quote or booking work with us, you agree to them.
Quotes
- Quotes are free and valid for 30 days from the date issued
- Quotes are fixed for the scope described and are not varied on the day
- Quotes are based on the information you give us about the property
- If conditions on site are materially different from what was described, we will contact you with a revised price before starting — not after finishing
Bookings and Access
You do not need to be home for most services, but you must provide clear access to the work areas and to a working outside tap. Vehicles, furniture and other obstructions should be moved before we arrive where the quote assumes clear access.
If we attend at the agreed time and cannot carry out the work because access was not available, a call-out fee may apply.
Weather
Working at height in wet or windy conditions is unsafe, and some treatments will not work correctly in rain. We may reschedule for weather at our discretion. There is no charge for a weather reschedule and you will be offered the next available slot.
Cancellations
Please give us at least 24 hours notice if you need to cancel or reschedule. Cancellations with less notice may incur a fee to cover the booked time.
What We Do and Do Not Do
Gutter Revival WA provides exterior cleaning services only. We do not carry out roof repairs, restoration, repointing, rebedding, tile replacement, plumbing, electrical or building work of any kind.
Where we identify a defect during a clean — cracked tiles, failed pointing, damaged panels, blocked or damaged pipework — we will photograph it and report it to you. That report is an observation made in the course of cleaning. It is not a professional building, roofing or electrical inspection, and it should not be relied on as one.
Condition of the Property
Exterior cleaning can reveal or expose pre-existing damage — for example, a leak through cracked pointing that was previously blocked by moss, or a defect hidden under grime. We are not responsible for pre-existing defects or for damage arising from them.
We will decline work where we consider it unsafe or likely to cause damage, including brittle or deteriorated roofs and asbestos-cement sheeting, which we do not disturb under any circumstances.
Some staining is permanent. Deeply penetrated oil, long-standing bore-water rust, etched or pitted surfaces and efflorescence driven by ongoing moisture may not fully remove. We will give you an honest expectation before the work, and we do not guarantee complete removal of staining that is beyond the surface.
Liability and Insurance
We carry public liability insurance and a certificate of currency is available on request. We take reasonable care, but you must tell us before work begins about anything fragile, unusual or vulnerable on the property — including skylights, solar equipment, rainwater tanks used for drinking, delicate plantings, unsecured fittings and known defects.
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Where our liability can be limited, it is limited to resupplying the service or paying the cost of having it resupplied.
Payment
- Payment is due on completion unless other terms have been agreed in writing
- Commercial and strata accounts may be invoiced on agreed terms
- We will provide a tax invoice for all work
Photographs
We take before-and-after photographs on every job as a record of the work. We may use anonymised images of the work in our portfolio or marketing. We will not publish images that identify your property — such as a street number, an identifiable street view or your name — without asking you first. Tell us if you would prefer we did not use images of your property at all and we will note it on your job.
Contact
Gutter Revival WA
Phone: 0404 080 899
Email: info@gutterrevivalwa.com.au